Return Info

Effective as of May 17, 2024.

 

At INFINITY FASHION®, we strive to ensure that you are completely satisfied with your purchases. Understanding that sometimes items need to be returned, we offer a straightforward return process within 30 days of receiving your order.

 

Return Eligibility

To qualify for a return, items must be in the exact condition as when received unworn or unused, with original tags attached, and in their original packaging. A valid order number is required to initiate the return process.

 

How to Initiate a Return:

  1. Contact Us: Begin by reaching out through our Contact Us page. We require that you return the item(s) to the specific address we provide via our official email (info@infinityfashionshop.com) to ensure proper handling.
  2. Return Shipping: Once you contact us to initiate a return, we will provide detailed instructions on how and where to send your package. Please note: Items returned without prior approval will not be accepted. Return shipping fees are at the customer's own expense.

 

For Any Return Queries

Should you have questions at any stage of the return process, please feel free to reach out via our Contact Us page.

 

Damages and Issues

Inspect your order upon arrival. In the unlikely event that an item is defective, damaged, or if you've received the wrong item, contact us immediately so we can assess the situation and make it right.

 

Exchanges

We accept exchanges within 30 days of receipt, provided the item remains in its original condition with tags still attached. Please contact us to initiate an exchange.

 

European Union 14 Day Cooling-Off Period

For customers within the European Union, in addition to our standard return policy, you have the right to cancel or return your order within 14 days, for any reason and without justification. The item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. Proof of purchase is required.

 

Contact Information

Should you have any questions or concerns regarding our return policy, please do not hesitate to contact us:

 

INFINITY FASHION
info@infinityfashionshop.com
3042, 1620 GA, HOORN NH, The Netherlands
Phone Number: +31 85 060 9357
Business Registration Number (KVK): 92696465

 

We're here to support you through every step of your shopping experience with INFINITY FASHION®.